Terms and Conditions

SERVADRA COMPANY LIMITED
Last updated: 10 March 2026

1. About Us

These Terms and Conditions (“Terms”) govern the provision of services by SERVADRA COMPANY LIMITED (“we”, “us”, “our”), a company registered in England and Wales.

Registered Office:
Suite 6238, Unit 3A, 34–35 Hatton Garden,
Holborn, London, EC1N 8DX

By accessing this website or engaging our services, you agree to be bound by these Terms.

2. Scope of Services

We provide structured operational software services and operational support under the Servadra framework, including:

  • Servadra Meridian: Enquiry Gate
  • Servadra Value Scout: Presales Enquiry
  • Servadra Steward: After-sales Desk
  • Servadra AI Support Department
  • Deployment, onboarding and configuration services
  • Operational governance configuration
  • System boundary and escalation design

Services are provided within the operational scope agreed between the client organisation and SERVADRA COMPANY LIMITED.

Servadra is a structured operational system that governs customer interaction workflows under deterministic operational rules.

Servadra does not provide legal, financial or professional advice.

3. Operational Boundaries

Servadra operates within predefined governance rules, knowledge boundaries and escalation thresholds.

The system does not:

  • exercise autonomous authority
  • make binding decisions on behalf of clients
  • replace human oversight or organisational responsibility

Final operational responsibility always remains with the client organisation.

4. Client Responsibilities

Clients agree to:

  • provide accurate operational information
  • define escalation routes and governance boundaries
  • review system behaviour where appropriate
  • ensure lawful and compliant use of the service

Clients must not upload unlawful, excessive, or sensitive personal data unless explicitly agreed in writing.

5. Fees and Payment

Fees for Servadra services are agreed in advance and confirmed in writing.

Deployment or onboarding fees, where applicable, are separate from recurring subscription fees.

Failure to pay invoices may result in suspension or termination of service access.

6. Service Availability

We aim to maintain reliable service availability.

However, uninterrupted access cannot be guaranteed.

Service interruptions may occur due to maintenance, infrastructure events, or third-party service outages.

7. Data Ownership and Handling

Client operational data remains the property of the client organisation.

SERVADRA COMPANY LIMITED retains ownership of its system architecture, governance frameworks, operational models, scoring structures and system design.

Data processing is carried out in accordance with our Privacy Policy.

Upon termination of services, data export and retention procedures will follow the agreed operational exit process.

8. Confidentiality

Both parties agree to treat confidential information with appropriate care and commercial confidentiality.

Confidential information shall not be disclosed to third parties except where required by law or regulatory obligation.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability shall be limited to the total fees paid by the client during the twelve months preceding the relevant claim.

SERVADRA COMPANY LIMITED shall not be liable for indirect, incidental or consequential losses, including loss of revenue, business opportunity or operational interruption.

Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence.

10. Termination

Either party may terminate services in accordance with the agreed contractual terms.

Upon termination:

  • system access will cease
  • data handling will follow agreed retention policies
  • any outstanding fees remain payable

11. Force Majeure

We are not liable for delays or failures caused by events beyond reasonable control, including infrastructure outages, regulatory actions or force majeure events.

12. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

We may update these Terms from time to time. The latest version will always be published on this website.

14. Contact

For contractual enquiries, please contact us through the website contact form.